Question 1

What languages does VoiceOver Speech support?

Accepted Answer

We currently support 9+ languages, including: Simplified Chinese, English, Spanish, French, German, Italian, Japanese, Korean, Portuguese. We are continuously expanding language support and will add more languages in the future. All supported languages can be used as source or target languages.

Question 2

Can translated speech preserve the original voice?

Accepted Answer

Yes, this is our core feature. Through advanced AI speech synthesis technology, we can analyze and preserve the timbre, tone, speed, and emotional characteristics of the original speech. Translated speech sounds like the original speaker speaking in the target language, rather than standard machine-synthesized voice. This is VoiceOver Speech's biggest advantage over other translation services.

Question 3

What audio formats are supported?

Accepted Answer

We support multiple common audio formats, including MP3, WAV, M4A, OGG. Maximum file size is 50MB per file. We recommend using MP3 or WAV format, as these formats have the best compatibility and fastest processing speed.

Question 4

Can I record and translate in real-time?

Accepted Answer

Yes, we support two methods: 1) Upload existing audio files; 2) Use real-time recording function. In the console, click the "New Task" button, select "Record" mode, then click the microphone button to start recording. After recording is complete, you can directly upload it for translation, which is very convenient.

Question 5

How do I use VoiceOver Speech?

Accepted Answer

It's very simple: 1) Log in with Google or Microsoft account; 2) Upload audio file or use real-time recording; 3) Select target language; 4) Click "Start Translation"; 5) After processing is complete, view, play, or download results in the translation history. The entire process usually takes only a few minutes.

Question 6

How long does translation take?

Accepted Answer

Translation time depends on audio length. Usually 1 minute of audio requires 1-2 minutes of processing time. Shorter audio (within 30 seconds) is usually completed within 30 seconds. Longer audio (over 5 minutes) may take 5-10 minutes. You can check task status in the console's translation history, and you will receive a notification when complete.

Question 7

How do I view translation results?

Accepted Answer

After translation is complete, you can view all tasks in the "Translation History" in the console. Each task will display: original audio, translated audio, original text transcription, translated text transcription. You can click the play button to preview audio, or click the download button to save the translated audio file. You can also expand to view detailed subtitle content.

Question 8

Can I translate multiple files in batch?

Accepted Answer

Yes. You can upload multiple audio files one by one, and the system will process them in order. All tasks will be saved in the translation history for unified management. You can also select multiple tasks for batch download or delete operations.

Question 9

What is the translation accuracy?

Accepted Answer

Our translation accuracy can reach over 95% in standard environments. Accuracy is affected by various factors: audio quality, speech clarity, background noise, accent, etc. We recommend using clear recordings, avoiding background noise, and maintaining natural speaking speed for the best translation results.

Question 10

How are credits calculated?

Accepted Answer

Credit consumption = audio duration (seconds). For example, 30 seconds of audio will consume 30 credits, and 1 minute of audio will consume 60 credits. New users receive 500 free credits upon registration, which can translate about 8 minutes of audio. If credits are insufficient, you can recharge through the credit purchase page.

Question 11

How do I get more credits?

Accepted Answer

You can obtain credits through the following methods: 1) New users receive 500 free credits upon registration; 2) Recharge through the credit purchase page; 3) Participate in our referral program (if enabled). Credit purchases support multiple packages with reasonable prices, and credits are credited immediately after purchase.

Question 12

Do credits expire?

Accepted Answer

Currently, credits do not expire and you can use them at any time. However, we recommend planning credit usage reasonably and prioritizing translating important audio. If your account is inactive for a long time, we may contact you to confirm account status.

Question 13

What technology is used?

Accepted Answer

We use the latest speech recognition and speech synthesis technology from Microsoft Azure AI Speech Services. These technologies are based on deep learning and neural networks, which can accurately recognize speech content and generate natural and fluent translated speech. We also use advanced personal voice preservation technology to ensure translated speech maintains original voice characteristics.

Question 14

How is data security ensured?

Accepted Answer

We take user data security very seriously. All audio files are stored in encrypted Azure Blob Storage, and databases use encrypted storage and access control. We strictly comply with data protection regulations, and user audio files are automatically deleted 30 days after translation. We will not use your audio for any purpose other than providing services.

Question 15

What should I do if translation fails?

Accepted Answer

If translation fails, please check the following: 1) Is the audio file corrupted? 2) Is the audio format supported? 3) Is the file size over 50MB? 4) Does the account have sufficient credits? If the problem persists, please check the error message or contact our technical support team. We will reply to your question within 24-48 hours.

Question 16

Is the service free?

Accepted Answer

We provide free credits for new users to experience. New users receive 500 free credits upon registration, which can translate about 8 minutes of audio. If you need more credits, you can recharge through the credit purchase page. Our pricing is very reasonable, 1 credit = 1 second of translation duration.

Question 17

Are there package discounts?

Accepted Answer

Yes, we offer multiple credit packages with volume discounts. For specific prices and discount information, please visit the credit purchase page. We also periodically launch limited-time promotional activities. Follow our website or email notifications to get the latest discount information.

Question 18

Can it be used commercially?

Accepted Answer

Yes. Our service supports both personal and commercial use. If you need large-scale commercial use, we recommend contacting us to discuss customized solutions and bulk discounts. We can also provide enterprise-level services, including higher processing speeds, priority technical support, and customized features.

Question 19

How do I contact customer service?

Accepted Answer

You can contact us through the following methods: 1) Send email to support@voiceoverspeech.com; 2) Visit our website https://voiceoverspeech.com; 3) Submit feedback in the console. We will reply to your email within 24-48 hours. For urgent issues, we will prioritize handling.

Question 20

Is mobile support available?

Accepted Answer

Our website fully supports mobile access. You can access our website through a browser on your phone or tablet, and all features can be used normally, including uploading audio, real-time recording, viewing translation history, etc. We are developing a mobile app, please stay tuned.

Question 21

How long is translation history saved?

Accepted Answer

Translation history will be saved in your account until you actively delete it. Audio files will be automatically deleted 30 days after translation is complete, but translation records (including file names, languages, status, etc.) will be retained. We recommend regularly cleaning up unnecessary history records to save storage space.

Question 22

Can I translate audio with multiple speakers?

Accepted Answer

Yes, our service can handle audio with multiple speakers. However, for best results, we recommend: 1) Clear audio with minimal background noise; 2) Speakers identify themselves before speaking; 3) Use separate microphones if possible. The system will preserve each speaker's voice characteristics in the translation.

Question 23

Does the service support dialects and accents?

Accepted Answer

Yes, our AI system is trained on diverse datasets including various accents and dialects. While standard accents work best, we can handle many regional variations. If you encounter issues with specific accents, please contact support and we can work on improving recognition for your use case.

Question 24

What is the maximum audio length I can translate?

Accepted Answer

There is no strict maximum length limit, but we recommend keeping audio files under 30 minutes for optimal processing speed and quality. Very long files (over 1 hour) may take longer to process. You can split long audio into segments if needed.

Question 25

Can I edit the translated text before downloading?

Accepted Answer

Currently, you can view the translated text transcription in the translation history, but direct editing is not available in the interface. However, you can download the translated audio and use external tools to edit if needed. We are working on adding text editing features in future updates.

Question 26

What internet speed do I need for uploading audio?

Accepted Answer

For typical audio files (under 10MB), a standard broadband connection (5 Mbps or higher) is sufficient. Larger files may require faster connections. The upload time depends on file size and your internet speed. We recommend using a stable connection for best results.

Question 27

How accurate is voice preservation?

Accepted Answer

Our voice preservation technology can maintain 90-95% of original voice characteristics including timbre, tone, and speaking style. The accuracy depends on audio quality, speaker clarity, and language pair. High-quality recordings with clear speech produce the best voice preservation results.

Question 28

Are there refunds if I'm not satisfied?

Accepted Answer

We offer a satisfaction guarantee. If you are not satisfied with the translation quality, please contact support within 7 days of purchase. We will review your case and may offer credits refund or additional credits. However, credits already used cannot be refunded.

Question 29

Do you offer enterprise or bulk pricing?

Accepted Answer

Yes, we offer custom pricing for enterprise customers and bulk usage. Enterprise plans include: higher processing speeds, priority support, custom integrations, volume discounts, and dedicated account management. Please contact us at support@voiceoverspeech.com to discuss your needs.

Question 30

Can I use this for educational purposes?

Accepted Answer

Absolutely! Our service is perfect for educational use cases including: translating lectures, creating multilingual course content, language learning materials, and educational videos. Many educational institutions use our service. Contact us for educational discounts if you need large volumes.

Question 31

Is there an API available?

Accepted Answer

API access is available for Pro and Premium plan users. Our API allows you to integrate speech translation into your own applications. API documentation and access credentials are provided upon subscription. For API access details, please contact support or check your account dashboard.

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